Cancellation and Refund Conditions
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS
- By placing an order electronically through this website, you agree to the pre-information form and the distance sales contract provided to you.
- Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the product they purchase.
- The products you purchased come with a 2-year warranty.
- The payment process for order cancellations will begin within 7 business days of the BUYER submitting their request.
- The refund process for product returns will be initiated within 7 business days of the product reaching the SELLER/SUPPLIER.
Refunds for Credit Card Payments
a) If the BUYER purchased the product in installments, the bank will refund the BUYER in the same number of installments. The method of refund by the bank to the BUYER is between the BANK and the BUYER, and the SELLER/SUPPLIER and/or MANUFACTURER have no responsibility in this regard.
b) After the MANUFACTURER pays the full product price to the bank in a single payment, in cases where installment payments made through bank POS terminals are refunded to the BUYER's credit card, to prevent any party from being disadvantaged, the requested refund amounts will be transferred to the cardholder's account in installments by the bank. If the refund date and the card's statement date do not coincide, one refund will be reflected on the card each month for the installment amounts paid by the BUYER until the cancellation of the sale. The BUYER will receive a refund for the installments paid before the cancellation for the same number of months after the installments of the sale are completed, and this amount will be deducted from their current debt.
c) In the event of a return of goods or services purchased with a card, the MANUFACTURER cannot make a cash payment to the BUYER, as per the agreement between the MANUFACTURER and the Bank. Refunds for payments made by credit card will be made to the same credit card.
No refunds for payments made via bank transfer/EFT.
a) Refunds will be made to the bank account declared by the BUYER.
Refunds on Payments Made with Gift Certificates
a) Cash refunds are not available for orders placed using gift certificates; refunds will be processed via gift certificate.
RIGHT OF WITHDRAWAL, PRODUCT RETURN AND EXCHANGE:
a) The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the STANDARD PRODUCT(S) without giving any reason or paying any penalty. The withdrawal period for contracts relating to the delivery of goods begins on the day the BUYER receives the PRODUCT(S). However, the BUYER may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the PRODUCT(S).
b) In determining the withdrawal period: If the order consists of a single product(s) delivered on separate dates due to reasons such as supply, production, or inventory, the delivery date of the last product will be considered. For products completed by assembling multiple parts, the delivery date of the last part will be considered. In contracts where the same product(s) are delivered regularly over a specific period, the delivery date of the first product will be considered.
c) The BUYER can exercise their right of withdrawal by calling the call center at 0850 242 43 19. To initiate cancellation and return procedures using their right of withdrawal, the BUYER can follow the instructions in the "My Orders" section of the website.
d) If the BUYER exercises their right of withdrawal by notifying the SELLER/SUPPLIER in writing or verbally through customer service within 14 (fourteen) days following the delivery of the PRODUCT(S), and if the PRODUCT(S) were delivered by a contracted shipping company;
e) The SELLER/SUPPLIER is obligated to collect the PRODUCT(S) shipped via the contracted shipping company in their original condition (disassembled), along with the original invoice, from the installation address within 7-14 days of the date the request is received, and to document the delivery with a receipt.
f) If the BUYER exercises their right of withdrawal by notifying the SELLER/SUPPLIER in writing or verbally through customer service within 14 (fourteen) days following the delivery of the PRODUCT(S), and if the PRODUCT(S) were delivered by the contracted shipping company;
g) The BUYER must return the PRODUCT, sent in disassembled form via the contracted shipping company, to the SELLER/SUPPLIER or an authorized third party within 10 (ten) days from the date of notification of the exercise of the right of withdrawal. The return must include the invoice for the delivered product (if the invoice for the product to be returned is issued to a corporate company, it must be sent together with the return invoice issued by the company. Returns of orders invoiced to corporate companies cannot be completed without a RETURN INVOICE), a copy of the shipping delivery receipt, and the completed and signed withdrawal form on the back of the invoice. The product(s) must be returned complete and undamaged, along with its box, packaging, and any standard accessories. PRODUCTS sent without the documents listed in this clause, or incomplete or damaged, will be returned to the BUYER with the shipping costs borne by the BUYER, and the price will not be refunded.
h) The BUYER may return the PRODUCT, which is the subject of the right of withdrawal, free of charge using the contracted shipping and/or cargo company. If a company other than the shipping and/or cargo company contracted by the SELLER/SUPPLIER is chosen, or if the BUYER wishes to send the PRODUCT via the shipping company contracted by the SELLER/SUPPLIER, or vice versa, all costs of the return will be borne by the BUYER. If the BUYER sends the product with another company on a cash-on-delivery basis, even though there is a contracted cargo branch of the SELLER/SUPPLIER in their location, the shipping cost will be deducted from the refund amount, and if there is a balance, the remaining amount will be refunded.
i) After the expiration of the buyer's right of withdrawal period, arbitrary returns are not accepted for STANDARD PRODUCTS.
i) The BUYER cannot exercise the right of withdrawal for CUSTOMIZED PRODUCTS.
j) In cases where the BUYER requests a return for CUSTOMIZED PRODUCTS, the SELLER/SUPPLIER reserves the right to accept the return with a 30% deduction from the CUSTOMIZED PRODUCT price in order to avoid rejecting the BUYER's return request. This request is valid for 14 (fourteen) days after the delivery date.
k) If the buyer exercises their right of withdrawal and the value of the goods decreases or return becomes impossible due to a fault of the buyer, the buyer is obligated to compensate the seller/provider for the damages (cost of the goods, expenses incurred for establishing the contract, etc.) in proportion to the buyer's fault.
l) In case of return requests for PRODUCTS, PRODUCTS DELIVERED BY SHIPPING will be collected by the SELLER/SUPPLIER's own delivery team, and if the PRODUCTS were delivered by cargo, the PRODUCT returns must be made by the BUYER via cargo. Even if the PRODUCTS were delivered by cargo, the return must be made by the BUYER via cargo.
m) Orders placed within the scope of the Ministry of Trade's Earthquake Relief Mobilization are considered under Article 15, paragraph 1, subparagraph (h) of the Distance Contracts Regulation, titled "Exceptions to the Right of Withdrawal," which states: "Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period." Therefore, you do not have the right to withdraw from your order.
m) Orders placed within the scope of the Ministry of Trade's Earthquake Relief Mobilization are considered under Article 15, paragraph 1, subparagraph (h) of the Distance Contracts Regulation, titled "Exceptions to the Right of Withdrawal," which states: "Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period." Therefore, you do not have the right to withdraw from your order.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
The right of withdrawal cannot be exercised in contracts relating to the sale of the following products:
- Contracts for goods or services whose price varies depending on fluctuations in financial markets and which are beyond the control of the SELLER, MANUFACTURER or SUPPLIER,
- Contracts relating to goods prepared in accordance with the BUYER's requests or personal needs,
- Contracts relating to hygiene products,
- Contracts relating to goods that, after delivery, are mixed with other products and are by their nature impossible to separate,
- Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period,
-Contracts relating to goods where the seller/provider determines that the defect is due to the buyer, other than the buyer's usual usage errors.
- · Orders placed within the scope of the Ministry of Trade's Earthquake Relief Mobilization are considered under Article 15, paragraph 1, subparagraph (h) of the Distance Contracts Regulation, which states: "Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period." Therefore, you do not have the right to withdraw from your order.
- · Orders placed within the scope of the Ministry of Trade's Earthquake Relief Mobilization are considered under Article 15, paragraph 1, subparagraph (h) of the Distance Contracts Regulation, which states: "Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period." Therefore, you do not have the right to withdraw from your order.
If the BUYER fails to store the PRODUCT in accordance with its functionality, technical specifications, and usage instructions within the withdrawal period, they will be responsible for any changes or damage that occur.
PERSONAL DATA PROTECTION, COMMERCIAL ELECTRONIC COMMUNICATION AND PRIVACY POLICY
a) In accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"), relevant legislation, and the SELLER/PROVIDER's KVKK and Privacy Policy, the following information belonging to the BUYER is considered personal data: name, surname, e-mail address, Turkish Republic Identity Number, address, telephone number, demographic data, financial data, etc. For the purposes of receiving orders, offering products and services, improving products and services, resolving systemic issues, processing payments, using -with prior consent- for marketing activities regarding orders, products and services, updating the BUYER's information and managing and maintaining memberships, and fulfilling the distance sales contract and other contracts established between the BUYER and the SELLER/PROVIDER, and for the provision of technical, logistical and other similar functions by third parties, the aforementioned data may be recorded, stored in archives, used, updated, shared, transferred and processed in other ways by the SELLER/PROVIDER, Yuney Tekstil Sanayi Ticaret Limited Şirketi subsidiaries and third parties and/or organizations in accordance with the KVKK (Personal Data Protection Law) legislation. The BUYER declares and accepts that they explicitly consent to the transmission, processing and storage of their personal data to the real and/or legal persons with whom the SELLER/PROVIDER cooperates for the purposes stated above, within the scope of the KVKK No. 6698. Personal data processed will be deleted, destroyed, or anonymized at the end of the necessary period in accordance with the SELLER/PROVIDER's GDPR and Privacy Policy and relevant LEGISLATION. The BUYER acknowledges and declares that they can access detailed information and their rights regarding GDPR and related LEGISLATION by reviewing the GDPR Disclosure Statement on the SELLER/PROVIDER's PLATFORM.
b) The following privacy rules, policies, and terms apply to the protection, confidentiality, processing, use of information, communications, and other matters on the PLATFORM (the current principles are comprehensively detailed in the relevant sections of the PLATFORM).
c) Necessary measures for the security of information and transactions entered into the PLATFORM by the BUYER have been taken in the system infrastructure on the SELLER/PROVIDER side, in accordance with the nature of the information and transaction and within the limits of current technical capabilities. However, since the said information is entered from the BUYER's device, the responsibility for taking necessary precautions on the BUYER's side to protect it and prevent access by unauthorized persons, including those related to viruses and similar harmful applications, rests with the BUYER.
d) In addition to and as confirmation of the BUYER's other consents and approvals regarding personal data and commercial electronic communications, the information obtained by the SELLER/PROVIDER, YUNEY TEKSTİL SANAYİ TİCARET LİMİTED ŞİRKETİ, its current and future subsidiaries, affiliates, partners, successors and/or third parties/organizations they may designate, may be recorded, stored in printed/magnetic archives, updated when deemed necessary, shared, transferred, used and processed in other ways for an indefinite period or for a period they deem appropriate, for the purpose of providing various products/services and for all kinds of information, advertising-promotion, communication, promotion, sales, marketing, store card, credit card and membership applications, and other electronic and commercial-social communications. This data may also be transmitted to the relevant authorities and courts when required by law. The BUYER consents to and authorizes the use, sharing, and processing of their existing and new personal and non-personal information within the scope outlined above, in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to receive commercial and non-commercial electronic and other communications.
e) The BUYER may stop the use and processing of data and/or communications at any time by contacting the SELLER/PROVIDER through the specified communication channels, or by exercising their right to refuse communications through the same channels in accordance with legal procedures. According to the BUYER's explicit notification in this regard, personal data processing and/or communications to them will be stopped within the maximum legal period; furthermore, if desired, information other than that which must be legally retained and/or is possible to retain will be deleted from the data recording system or anonymized in a way that prevents identification. The BUYER may also contact the SELLER/PROVIDER at any time through the above communication channels and obtain information regarding the processing of their personal data, the persons to whom it is transferred, correction of incomplete or incorrect data, notification of corrected information to relevant third parties, deletion or destruction of data, objection to a result arising against them through analysis by automated systems, and compensation for damages incurred due to unlawful processing of data. Applications and requests regarding these matters will be processed within the maximum legal time limits, or may be rejected with a legal justification explained to the applicant.
f) The MANUFACTURER/SELLER/SUPPLIER reserves the right to make any changes it deems necessary regarding the above matters; these changes shall be effective from the moment they are announced by the MANUFACTURER/SELLER/SUPPLIER on the PLATFORM or through other appropriate methods.
g) The SELLER/PROVIDER may send commercial electronic communications to the BUYER via SMS/short message, instant notification, automated calls, computer, telephone, e-mail/mail, fax, and other electronic communication tools for the purpose of promotion, advertising, communication, sales and marketing of all kinds of products and services, and for credit card and membership information, transactions and applications in accordance with the applicable legislation. The BUYER accepts that commercial electronic messages may be sent to them. The BUYER acknowledges and declares that the MANUFACTURER may engage in the aforementioned communication activities directed at them, but that they will obtain permission again in case of any updates or changes.
h) The privacy and security policies and terms of use of other sites accessed from the PLATFORM apply, and the MANUFACTURER/SELLER/PROVIDER is not responsible for any disputes or negative consequences that may arise.
i) The BUYER acknowledges and declares that they can access detailed information about the Personal Data Protection Law (KVKK) and related legislation, as well as their rights, by reviewing the KVKK Disclosure Statement available on the website.